Shipping issue

SHIPPING ISSUE KOREAN WAREHOUSE INBOUND AND OUTBOUND

Important Shipping Information: SHIPTOYOU Warehouse Inbound and Outbound Guidelines

We value your business at SHIPTOYOU Korean Warehouse and want to ensure a smooth and secure shipping experience. Please review the following guidelines regarding potential shipping issues and risks.

1. Outbound Shipping (From SHIPTOYOU Warehouse to Your Country)

  • Accurate Delivery Address:
    • Incorrect delivery addresses, especially postal codes and city names, can lead to delays or misdeliveries.
    • Address changes are difficult in most countries, and often impossible in the United States.
    • Double-check your delivery address, with a focus on your postal code, before finalizing your order.
  • Assumption of Risk:
    • All shipping methods are dispatched with the understanding that the buyer assumes all risks.
    • This includes risks related to loss, import restrictions, refusal, unclaimed packages, and import taxes.
    • Shiptoyou is not responsible for customer-selected items or import duties and fees.
  • Return Fees:
    • Return fees will be charged to the buyer for EMS Premium (UPS), AirMail, and Sea deliveries due to the aforementioned risks.
    • Verify your delivery address and your country's customs policies carefully.
    • EMS Premium (UPS) returns are very expensive, and if a return is not possible the item may be destroyed.
    • All return shipping fees from your country to Korea are the responsibilty of the customer.
  • Reshipping:
    • If a package is returned by customs, reshipping will incur additional charges.
    • You can change the reshipping method and pay the reshipping fee.
  • Sea Mail Packaging:
    • Sea mail packaging differs from other shipping methods to minimize product damage during sea transport.
    • Items will be packed as received from the seller, inspected, and then repacked for sea shipment.

2. Prohibited Items

  • Cross-Border Global Prohibited Items:
    • Please refer to the list of general global prohibited items and country-specific lists here
    • Lithium battery inside( Mini Fan, Mobile phone, Laptop and more)
    • Perfume and any products containing 60% or more ethanol and alcohol
    • Gas based Spay
    • Power Bank

3. Inbound Shipping (From Your Seller to SHIPTOYOU Warehouse)

  • Estimated Arrival Time:
    • Standard items: 3-5 business days.
    • Custom or made-to-order items: May take a week or longer.
  • Receiving Process:
    • Items are photographed, inspected on damaged or broken things, and repackage and weighed/measured upon arrival.
  • Returns and Exchanges:



Korean Warehouse | shiptoyou

KOREAN WAREHOUSE | SHIPTOYOU | WE BRING YOU HAPPINESS OF KOREAN SHOPPING-WE SHIP TO YOU WHEREEVER YOU ARE.